

Empower Human+AI
Case Study
Case Study
Supercharge success for your Human and AI Agents!
AgentPerformance.ai is an AI-powered training platform designed to help organizations improve agent performance through real-time simulations, conversational AI, and data-backed feedback. Whether in sales, customer service, or support, agents can practice real-world scenarios, refine their approach, boost confidence and improve outcomes.
The Challenge
Slow Onboarding:New agents take too long to become proficient. Limited exposure to diverse customer scenarios delays confidence and skill-building.
Skill Gaps in Tenured Agents:Difficult to identify knowledge and behavioral gaps. Lack of targeted training for competency improvement.

The Vision
- Developed and deployed a sophisticated virtual agent within weeks, equipped with domain-specific expertise and human-like conversational abilities.
- Integrated with enterprise APIs and services, offering rich functionality.
- Supports multi-modal and multi-channel interactions, including text via phone, web chat, and more.
What we did
For New Agents
- Build scenario libraries with scoring criteria.
- Generate AI-simulated calls that mimic real customer interactions.
- Cover diverse situations using AI-generated synthetic leads.
- Auto-score calls and provide actionable feedback.
For Tenured Agents
- Analyze real call recordings to identify skill gaps.
- Tailor AI-simulated calls to address specific gaps.
- Deliver detailed outcome-based feedback and suggestions.




The Results
Improved customer engagement and enhanced
customer satisfaction
SPH
- Achieved a higher Sales Per Hour (SPH).
Higher Conversion Rates
- We are able to increase the conversion rates.
Quality Scores
- Achieved quality scores for both human and AI agents in Sales and Customer Service.