Telecom Stability Services
Case Study
NetSet – Supporting Next-Gen Broadband Infrastructure with Specialized Maintenance Services
NetSet Communications, a leading telecommunications provider, offers next-generation broadband services to businesses and consumers. Their operations rely heavily on complex network infrastructure, including the legacy Tellabs 9100 platform, which posed significant support and maintenance challenges due to a lack of in-house expertise. We partnered with NetSet to provide end-to-end support and maintenance services for their Tellabs 9100-based systems-ensuring operational stability, improved uptime, and consistent service delivery.
The Challenge
- Lack of skilled resources familiar with the Tellabs 9100 architecture.
- Need for bug fixing and system enhancements to maintain performance.
- Absence of a proactive monitoring strategy, leading to reactive support.
- Increased risk of service disruption due to limited technical oversight.
The Vision
Stabilizing Critical Network Infrastructure for Seamless Broadband Delivery : Support and maintain legacy telecom infrastructure. Ensure consistent uptime and performance of the Tellabs 9100 platform. Reduce dependency on internal resources lacking specific platform expertise. Provide timely upgrades, health monitoring, and rapid issue resolution.
Scenario
Navigating Platform-Specific Challenges in Network Maintenance
NetSet’s in-house team faced difficulty maintaining and enhancing the Tellabs 9100 platform, a core component of their broadband infrastructure. The system was critical for service delivery, yet the expertise to support it was limited.
What we did
Delivering Platform-Specific Support and Maintenance
Platform Support & Maintenance : Delivered technical support for the Tellabs 9100 platform, addressing operational issues and ensuring optimal performance.
Bug Fixes & Enhancements : Worked closely with NetSet’s team to identify and resolve bugs, implement performance enhancements, and roll out system updates.
Health Monitoring & Reporting : Conducted weekly system health checks and provided comprehensive reports to help the client track performance and spot early signs of degradation.
Real-Time Support : Offered on-call and online support to quickly resolve critical issues and ensure service continuity.
Key features of the experience
The Impact
Ensuring Reliable Network Services Through Targeted Maintenance
TOur partnership with NetSet Communications delivered critical support and stability to a legacy network system that remains vital to broadband service operations. Through skilled platform expertise, ongoing enhancements, and structured maintenance, we helped ensure uninterrupted service for NetSet’s customers.
Stabilized Network Operations
Resolved platform-specific challenges, reducing downtime and improving infrastructure reliability.
Increased Operational Efficiency
Proactive monitoring and expert-level support minimized system failures and accelerated issue resolution.
Extended Platform Lifecycle
Provided ongoing upgrades and bug fixes, extending the lifespan of the legacy Tellabs 9100 system.
Reduced Support Burden
Freed internal teams from time-consuming maintenance tasks, allowing them to focus on innovation and expansion.